Here are some answers to Frequently Asked Questions...
Is there a delivery fee?
Harvestly has a $5 flat rate delivery fee for orders under $50 within 40 miles of San Luis Obispo. If you are unsure if Harvestly is delivering near you, just give us a call or email us here.
How long does it take for my order to be delivered?
Our order deadlines are two days before the delivery date to eliminate food waste and ensure everything is made or harvested to order. Orders must be placed 2 days before delivery to give our farms time to harvest and pack your order or give our food makers time to prepare fresh foods for you.
How do I know that my frozen or refrigerated items will be delivered safely?
All frozen and refrigerated items are placed in temperature controlled containers at the Harvestly fulfillment center upon arrival.
When orders are ready to head to your door, our delivery drivers will place your frozen items in their ice chests for a safe delivery to your home. All other perishable (non-frozen) products are taken out of refrigeration and packed in your own insulated delivery bag with an ice pack immediately before your driver goes out the door for delivery, which will usually arrive within 0-2 hours after leaving our delivery hub.
All orders with perishable items are packed with an ice pack to ensure your order stays cool–even at your doorstep.
What if I’m not home at the time of delivery?
At Harvestly we pride ourselves on our communication with our customers. We give our customers text updates on delivery times and the ability to track delivery drivers location to ensure someone is there to receive perishable products.
Not home? Contact your driver and coordinate a time to reschedule your delivery to ensure your temperature sensitive food is not sitting on your doorstep for too long!
Are the products organic?
Some vendors on Harvestly are certified organic, but we do not require all of our local vendors to be certified organic. Follow each vendor on their websites or social media profiles to find out more of their farming practices!
How does Harvestly define local?
We define local as within the same county area. This means that all the food that you can order was grown or made in right here on the Central Coast.
What if I want to add more products to my delivery this week?
If you have already placed an order for delivery this week and you would now like to add more products to that same delivery, simply place another order!
As long as this new order is still placed before the order deadline, we will add this new order to the same delivery.
If you are charged for a delivery fee again with this new order, we recognize when there are multiple orders to the same delivery address, and we will automatically refund you for any duplicate delivery fees.
How do I sign up to be a vendor?
Head to this link to apply to be a vendor on the Harvestly marketplace.
Why is there a Service Fee?
We include a 5% service fee with every order. This fee helps cover our cost to pick up vendor products, sort and place them in Harvestly bags, and coordinate your delivery. It also pays for Harvestly insulated bags and ice packs that are not returned.
Any Other Questions
You can contact us through our contact page! We will be happy to help you.
If you would like us to remind you to order for delivery on Friday, CLICK HERE.